Terms of Use

1. Who we are

Nellie & Walter runs nellieandwalter.com from the United Kingdom. Nellie works with clinics and practitioners; Walter works with journalists, publishers, podcasters and creators. You can contact us at hello@nellieandwalter.com.

Our registered company name, number and address will be listed here once they are confirmed.

2. What the service does

For clinics, Nellie interviews you by text, voice or video, prepares content in your voice for you to approve, checks how you appear in search and AI answers, and Walter offers your approved expertise to relevant journalists, publications and podcasts within your plan. For media, Walter helps you find credible clinical sources. Nellie & Walter is intended for business users. If you use it for a clinic or business, you confirm that you can act for it.

3. You approve everything

Nothing is sent to a journalist, posted to your social channels, added to your website or published on your expert profile without your approval. You are responsible for checking the clinical accuracy, evidence and wording of anything you approve.

4. No guarantee of results

We do the work every month, but editors, platforms, search engines and AI tools make their own decisions. We do not guarantee:

• media coverage or publication by any third party
• search engine rankings
• mentions or recommendations in AI answers
• leads, patients, sales or revenue
• acceptance by journalists, publishers, creators or other third parties

Examples on our website show the kind of work we do. They are not promises of outcomes.

5. AI-generated content

We use artificial intelligence to help with interviews, summaries, drafts, pitches, research and checks. AI output can be incomplete, inaccurate or unsuitable, which is why you review and approve it before it is used. Nellie & Walter is not legal, financial, medical or regulatory advice.

6. Your information and content

You are responsible for what you give us. You confirm that:

• you have the right to share it
• it is accurate to the best of your knowledge
• it does not breach confidentiality, privacy, intellectual property or other rights
• you will not share patient information, children's information or anything else you are not allowed to share

You keep ownership of your content. You allow us to use it to provide the service: to sort it, write summaries, prepare drafts, match it with relevant opportunities, and share or publish it where you have approved that.

7. Acceptable use

You must not use Nellie & Walter to:

• break the law or advertising rules for healthcare
• mislead people or impersonate someone else
• submit false, defamatory, harmful or unlawful material
• upload malware or interfere with the website or platform
• scrape, copy or misuse the service
• send spam or abusive messages
• infringe someone else's rights

We may suspend or restrict access if these terms are broken.

8. Media and other third parties

We may suggest opportunities with journalists, publications, websites, podcasts, newsletters and creators. They make their own editorial decisions, and we are not responsible for what they publish, change or decide. Nobody pays to be quoted, and we do not sell paid features in publications.

9. Plans, free trials and renewal

• Contributor is free.
• Reputation, Reputation Plus and, where offered, Reputation Pro are monthly subscriptions at the price shown on our pricing page and again before you pay. If VAT or another tax applies, it is shown before you pay.
• Paid plans start with a 14-day free trial.
• If you add a card to start your trial, nothing is charged during the 14 days. Unless you cancel before the trial ends, your subscription starts automatically when it ends and then renews every month at the same price until you cancel. We email you before your trial ends.
• If you start a trial without a card, nothing is charged. When the trial ends you can subscribe, or carry on as a Contributor.
• You can cancel at any time in Clinic settings. If you cancel during a free trial, you are not charged. If you cancel a paid subscription, it does not renew again. We do not refund part months, except where the law requires it.
• Payments are processed by Stripe. We never see or store your full card number.
• If we change a plan's price, we will email you at least 30 days before the change applies to you.

10. Intellectual property

We own or license the Nellie & Walter website, platform, branding, software and materials. You must not copy, resell or exploit them without permission. Content you approve stays yours.

11. Confidentiality

If either of us receives non-public business information from the other, we treat it with reasonable care and do not disclose it except to provide the service, with permission, or where the law requires.

12. Availability

We aim to keep the service available, but we cannot guarantee uninterrupted access. We may change, suspend or withdraw parts of the service.

13. Liability

Nothing in these terms limits liability where it would be unlawful to do so. As far as the law allows, we are not liable for indirect losses, loss of profit, revenue or goodwill, loss of data, reputational harm, or loss caused by relying on AI-generated or third-party content. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

14. Ending the service

You can stop using the service at any time, and ask us to export your data or delete your account from Clinic settings. We may suspend or end access if these terms are broken, fees are not paid, or the service is misused.

15. Changes to these terms

We may update these terms. We will email you about important changes before they apply. When you sign up, choose a plan or check out, we record which version of these terms and our Privacy Policy you accepted.

16. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless the law where you are based requires otherwise.

17. Contact

Questions about these terms: hello@nellieandwalter.com.